Frequently Asked Questions
Who are Zorin Tools?
Zorin Tools is a UK-based online store specialising in quality tools for professionals and enthusiasts alike. We are passionate about providing reliable, durable tools that get the job done right.
How can I contact you?
You can reach us by email at sales@zorintools.co.uk or by dedicated contact form in the menu bar. We aim to respond to all enquiries within 1–2 business days.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay, Google Pay, PayPal and Klara for a fast and secure checkout experience.
Are prices inclusive of VAT?
Yes, all prices displayed on our website are inclusive of VAT. There are no hidden charges at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at sales@zorintools.co.uk if you need to make any changes. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been dispatched.
Will I receive an order confirmation?
Yes, you will receive an email confirmation as soon as your order is placed. Please check your spam or junk folder if you do not see it in your inbox.
Shipping & Delivery
Where do you ship to?
We currently ship within the United Kingdom only.
How long will my order take to arrive?
Delivery times vary depending on the shipping method selected at checkout. Standard delivery typically takes 3–5 working days. Express options may be available at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow your parcel every step of the way.
What if my order arrives damaged?
We take great care in packaging our products, but if your order arrives damaged, please contact us within 48 hours of delivery at sales@zorintools.co.uk with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.
Can I collect in person?
Collection in person is available only in Llanelli, South Wales. Please contact us via "Pickup request" form on our website to arrange a pickup. You don't need to complete a purchase at the checkout, just fill in the form with your details and information on what product you would like to buy & collect in Llanelli and we will arrange a convenient date and time. We take cash and card payments at the pickup location. The address will be provided once we choose a date and time with you.
Can I get my order delivered to a locker or pickup point?
Yes. We ship to Evri pickup points all across UK. Simply choose a "Pickup point" option next to the "Ship" at the checkout and select a store/locker.
Returns & Refunds
What is your returns policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 14 days of receiving your items to arrange a return. Items must be unused, in their original packaging, and in a resalable condition.
How do I return an item?
To initiate a return, please email us at sales@zorintools.co.uk with your order number and reason for return. We will provide you with return instructions. Please do not send items back without contacting us first.
When will I receive my refund?
Once we have received and inspected the returned item, we will process your refund within 5–10 business days. Refunds will be issued to your original payment method.
Do I have to pay for return postage?
Unless the item is faulty or we have made an error, return postage costs are the responsibility of the customer.
Products & Stock
Are your tools suitable for professional use?
Yes, our range includes tools suitable for both professional tradespeople and serious DIY enthusiasts. Product descriptions include details on specifications and intended use.
What if an item I want is out of stock?
If a product is out of stock, please contact us at sales@zorintools.co.uk and we will let you know when it is expected back in stock or suggest a suitable alternative.
Do your products come with a warranty?
Many of our products come with a manufacturer's warranty. Please refer to the individual product listing for warranty details. If you have a warranty claim, please contact us and we will assist you through the process.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders and save your details for future purchases.
How do you use my personal data?
We take your privacy seriously. Your personal data is used solely to process your order and provide customer support. Please refer to our Privacy Policy for full details on how we handle your information.
Still have a question? Don't hesitate to get in touch — we're happy to help! Email us at sales@zorintools.co.uk.