Returns & Refunds

We want you to be completely satisfied with your purchase from Zorin Tools. If you are not happy with your order for any reason, please read our returns policy below.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision to cancel within this period.

How to Return an Item

To initiate a return, please contact us at sales@zorintools.co.uk with your order number and reason for return. We will provide you with return instructions. Items must be:

Returned within 30 days of delivery
Unused and in their original condition
In their original packaging with all tags and accessories included

Non-Returnable Items

The following items cannot be returned:

Items that have been used, damaged, or altered after delivery
Perishable goods
Custom or personalised items made to your specification
Items marked as non-returnable at the time of purchase

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and credited to your original payment method. Please note that your bank or card provider may take additional time to process the refund.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrectly sent, return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

Faulty or Damaged Items

If your item arrives damaged or faulty, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015. Please contact us within 48 hours of receiving a damaged item, including photos of the damage.

Exchanges

We are happy to exchange items for a different size or variant where stock is available. Please contact us to arrange an exchange before returning your item.

Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation, please first check your bank account and contact your card provider. If you still have not received it, please contact us at sales@zorintools.co.uk.